St Ali has used Skip for over a year now. Since then, we have introduced Skip to all of our other venues. It has been a pleasure to work with Skip. They provided free marketing support, on-site staff training and 24/7 support. Skip is a great tool to attract new customers and encourage regular orders/customer loyalty at our cafes.
Top Paddock is surrounded by offices and Skip has allowed us to better capture that busy, on-the-go audience. Removing the wait time means we have better customer relationships. Our focus is to improve their experience and there’s no doubt Skip helps us achieve that. We continually receive feedback about how easy the app is to use from staff and customers.
We’ve had Skip at Kettle Black for almost two years. At first I was worried it would increase my staff’s workload, but we actually saw an improvement in service times and better relationships with our regulars. We’ve trained our staff, encouraged customers to use it and dropped Skip flyers in nearby businesses. After six months we saw Skip orders grow rapidly.
We are always looking at ways to improve our customers' experience. Skip allows our customers to make better use of their time, especially during peak busy periods. We receive a lot of positive feedback about Skip from our Frequent Flyers and baristas, and the technology is reliable and easy to update.